Overview

To get started, you can refer to the video below called How to Access Upic's Virtual Office via TruGrid, or, if you prefer reading, you can find a PDF version by scrolling to the bottom of the page and downloading the file. Choose the format that works best for you and follow the steps to get connected!

The video and PDF guides will walk you through:

• System requirements
• Installation steps
• First-time login and MFA setup
• Accessing hosted resources such as Andar or MIP
• Remote desktop settings

Download the TruGrid Connector app

To get started, you can download the newest version of the Windows TruGrid Connector app here.

Video Guide for Windows

For Mac Users

Additionally, if you own a Mac computer, we have provided a video and article for steps on how to get it set up, as it is a different process. Please see below.

• TruGrid Desktop Connector for Mac Setup Article
• TruGrid Mac Setup Tutorial Video

Need additional assistance?
If you encounter any issues or have questions, please reach out to Upic Solutions Member Services:

• Email: AnswerCenter@upicsolutions.org
• Phone: +1 (877) 459-5489
• Answer Center: https://answercenter.upicsolutions.org/

The Member Services Help Desk is open from 8:00 AM to 8:00 PM Eastern on weekdays. We're here to help ensure a smooth and successful setup. 

PDF Guide for Windows Users