How to reboot virtual office

Is your virtual office session frozen? There are two different sets of instructions for unfreezing your virtual office session;

...for changes to take effect:

• Click the Start button , (bottom left corner of screen), then
• click on your name, (top right corner), then…
• click Sign-Out, when you get back to the web browser…
• click Sign-Out, then…
• while holding down the CTRL key , click the Refresh(F5) button , on the web browser, then…
• Sign-In to virtual office again.

 ...when logged in but screen is blank:

• sign out of virtual office by clicking the X on the blue bar at the top of the virtual office window, then when you get to the web browser...
• click Sign-Out, then…
• while holding down the CTRL key , click the Refresh(F5) button , then…
• Sign-In to virtual office again.