Introduction:

This knowledge base article will guide you through resetting your password using Microsoft Self-Service Password Reset (SSPR). This method applies to both Microsoft Office 365 password resets and Upic Virtual Office password resets. If you are not already enrolled in SSPR, please follow the instructions provided to contact the Upic Answer Center for assistance in setting up SSPR.

Table of Contents:

1. Enrolling in Microsoft Self Service Password Reset (SSPR)
2. Resetting Your Password using SSPR
3. Contacting Upic Answer Center for Assistance

1. Enrolling in Microsoft Self Service Password Reset (SSPR):

If you haven't already enrolled in SSPR, it's recommended that you do so to regain access to your account without needing external assistance. Here's how to enroll:

1. Accessing SSPR:

a. Open a web browser and go to the [Microsoft SSPR enrollment page](https://account.activedirectory.windowsazure.com/ResetPassword.aspx).
b. Enter your username or email address associated with your account and click "Next."

2. Identity Verification:

a. Choose the verification method you prefer (e.g., email, phone, security questions).
b. Follow the prompts to complete the verification process.

3. Setting Security Questions (Optional):

If you choose security questions as your verification method, answer the security questions accurately. Make sure to choose questions and answers that you can easily remember.

4. Completing Enrollment:

Once you've completed the verification process, you'll receive confirmation that you are now enrolled in SSPR.

2. Resetting Your Password using SSPR:

If you have already enrolled in SSPR and need to reset your password, follow these steps:

1. Accessing SSPR:

a. Open a web browser and go to the [Microsoft SSPR page](https://passwordreset.microsoftonline.com/).
b. Enter your username or email address and click "Next."

2. Password Reset:

a. Choose the appropriate verification method (email, phone, security questions) and complete the verification process.
b. Once verified, you'll be able to create a new password. Follow the password requirements provided on the page.
c. Enter the new password and confirm it.

3. Password Reset Confirmation:

After successfully resetting your password, you'll receive a confirmation message. Use your new password to access your account.

3. Contacting Upic Answer Center for Assistance:

If you are not enrolled in SSPR or encounter difficulties during the process, you can contact the Upic Answer Center for assistance in setting up SSPR:

1. Contact Information:

a. Call the Upic Answer Center at 877-459-5489.
b. Explain that you need assistance setting up Microsoft Self-Service Password Reset (SSPR).

2. Assistance and Enrollment:

A member of the Upic Answer Center team will guide you through the process of enrolling in SSPR. They will help you choose a verification method, complete identity verification, and set up security questions if necessary.

3. Password Reset:

Once enrolled, you can follow the previous section's instructions to reset your password using SSPR in the future.

Remember that enabling SSPR enhances the security of your account and allows you to independently reset your password whenever needed.

Conclusion:

By following the instructions provided in this article, you can easily reset your password using Microsoft Self-Service Password Reset (SSPR). Enrolling in SSPR provides you with a convenient and secure way to regain access to your account. If you're not enrolled, feel free to contact the Upic Answer Center for assistance in setting up SSPR.